At SoleDash, we take pride in delivering high-quality footwear designed for every lifestyle. Whether you're seeking performance-driven athletic styles, rugged outdoor companions, or refined everyday options, our team ensures your order is carefully processed and dispatched with efficiency. All items undergo thorough quality checks before packaging to guarantee they meet our standards for durability and comfort.

Orders are typically prepared for shipment within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer, but we’ll notify you promptly if any delays arise. Our logistics partners specialize in handling footwear shipments to ensure your products arrive in pristine condition.

Delivery timelines vary based on your location and selected shipping method. Domestic orders generally reach customers within 5-7 business days after dispatch, while international shipments may require 10-20 business days depending on customs clearance. Remote areas or regions with limited transport infrastructure might experience extended transit times.

Note that business days exclude weekends and public holidays. Seasonal weather conditions or unforeseen logistical disruptions may occasionally impact delivery schedules. For time-sensitive purchases, we recommend placing orders well in advance.

We offer transparent pricing with the following options:

• Standard Shipping (10-15 Business Days): Applies to orders totaling $0-$60, with a flat rate of $15.
• Free Shipping (10-15 Business Days): Automatically applied to orders exceeding $60, with no maximum cart value limit.

Shipping fees are calculated during checkout based on your order subtotal (before taxes or discounts). Expedited shipping options may be available for select destinations—check your cart page for real-time quotes.

Currently, we ship to most countries across North America, Europe, Asia-Pacific, and select regions in Africa and South America. Due to trade restrictions or carrier limitations, we’re unable to deliver to certain sanctioned territories or conflict zones. During checkout, our system will automatically verify your address eligibility.

If your country isn’t listed in our delivery options, contact [email protected] to discuss potential alternatives like third-party forwarding services.

Once your order ships, you’ll receive a confirmation email containing:

• A unique tracking number
• Direct links to the carrier’s tracking portal
• Estimated delivery date range

For consolidated shipments with multiple items, some tracking details may update sequentially. If your tracking information hasn’t refreshed within 72 hours of dispatch, please check your spam folder or contact our support team.

While we strive for seamless deliveries, occasional delays may occur due to customs inspections, incorrect addresses, or carrier mishandling. If your package hasn’t arrived within 5 business days after the estimated delivery date:

1. Verify the shipping address in your order confirmation
2. Check the tracking status for carrier updates
3. Contact the local postal service with your tracking number

For unresolved issues, email [email protected] with your order number and tracking details. We’ll initiate a carrier investigation and provide replacement options if the parcel is confirmed lost.

International shipments may be subject to import taxes, VAT, or customs clearance fees determined by your country’s regulations. These charges are the customer’s responsibility and are typically collected upon delivery. SoleDash has no control over these fees and cannot predict their exact amount.

To avoid surprises, we recommend consulting your local customs office before ordering. Declared values on packages reflect the actual purchase price—we cannot underdeclare values or mark shipments as gifts.